Cleo

I can't get an advance because my account has been flagged

Cash advance: flagged account 🚩

🪜 How do I request a cash advance?

Everything you need to know about boosts*

What's a cash advance boost and how do I get one?

Gladys

Rachael Soglin

Daisy

You've got a question about Cleo's cash advance/"cover me"

Cash advance ⏰ 

If you're not eligible, here are some tips to regain eligibility

😒 Why am I not eligible?

If you need help getting eligible, here are some tips

😳 How do I become eligible?

Here's why your cash advance amount might have changed

👛  Why has the amount I’m eligible for changed?

If you're not getting the $100 you wanted, here's why

💰 Why is my cash advance so low?

What will the Cleo app accept as evidence of pay?

What counts as proof of income for Cleo?

Ciara Jack

FAQs about Cash Advance eligibility

You've requested an advance, but the money hasn't appeared

👀 Where is my cash advance?

You chose the free option but now want Express Payout

💨 Can I switch from a standard to an express payout?

You've requested a cash advance but now need to send it to a different bank account

🧾 Can I change the account my cash advance was sent to?

FAQs about Cash Advance Disbursement

What if you can't repay the full amount at once?

🖖 Can I set up a payment plan?

You need more time to repay your cash advance

⏰ How do I extend my due date?

If you pay your advance repayment, here's how long it takes to get another advance

🧊 What's the cool-off period?

FAQs about Cash Advance repayment

Cash advance, repayment, cool off, eligibility

Cash Advance: FAQS

So you’ve heard about our $100 cash advance...

What is Cleo's cash advance?

Roisin Allum

Daniel

Introduction to Cash Advance

You’ve just paid for a subscription and Cleo says you don't qualify for $100.

Why don't I qualify for a cash advance?

You’ve had an advance, paid it back, and now Cleo’s saying you don't qualify.

I’ve already had a cash advance, why don't I qualify anymore?

Qualifying

How and when to repay your advance, as well as troubleshooting tips

How do I repay my cash advance?

You have an advance, but you can’t remember when you’re meant to pay back.

When do I need to repay my cash advance?

Repayment

Find answers and get help from Intercom Support and Community Experts

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