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I’m signed up for Direct Deposits, why am I not eligible for a cash advance?
I’m signed up for Direct Deposits, why am I not eligible for a cash advance?

I signed up for a Direct Deposit and was promised eligibility, and yet I can't get a cash advance

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Written by Ciara Jack
Updated over a week ago

You signed up for a Direct Deposit and remember the minimum cash advance amount of $200. So why isn't Cleo making it rain?

You’ve probably spotted the minimum monthly direct deposit that qualifies you for benefits (like bigger advances) is $250. Adding this total to your card in one full amount is also what guarantees your eligibility for an advance. However, if you break that amount into smaller chunks (say, $65 per week), this may affect your eligibility.

The reasoning: the minimum eligible amount for a cash advance via Direct Deposit is $150. We need to be able to cover your advance with each direct deposit amount. So, $65 per week cannot guarantee that your advance will be covered in one payment.

If you want a better chance at guaranteed eligibility, consider rolling your direct deposits into one larger monthly total. Here's the breakdown:

  • Deposit $250 per month to get from $50 up to a $200 advance*

  • Deposit $500 per month to get from $100 up to a $300 advance*

  • Deposit $750 per month to get from $150 up to a $500 advance*

*Eligibility requirements apply. Advance amounts range from $50-$500. Max advance eligibility can improve over time; any advance increases are applied in 1 - 2 qualifying deposits. Same day transfers subject to express fees.

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