So, you’re in the middle of signing up for Cleo Plus, excited to level up your financial health and now Cleo is saying your account is suspended? That pain is real, but don’t worry, there is a solution!
How to fix 💫
The reason this occurs is that the details you have provided when signing up for Cleo Plus are the same as the details of another Cleo account. Now, this may be an old Cleo account of yours or your partners Cleo account with whom you share card/banking details with.
To resolve this, please contact our support team and we can investigate further and solve this problem for you 🙌