If you're seeing a charge on your account from Cleo but you're not sure where exactly it came from, here are some possibilities:
If you've been charged $5.99, it's most likely because you signed up for Cleo Plus
If you paid for Cleo Plus and changed your mind, that's ok ✨
Just type "cancel Plus" to Cleo in the app and you'll be guided through the unsubscribe process. If you cancel Cleo Plus within 7 days of signing up without requesting a cash advance, you'll be refunded your subscription payment. The money will go back to the card you used to sign up within 4 business days 🧮
You can read all about the refund policy right here
If you've been charged $3.99, you might have opted to receive your cash advance via Express Payout
Express Payout is offered when you request a cash advance. With Express Payout, you get your cash advance within 24 hours instead of having to wait the standard 4 business days. This service costs $3.99 and is charged at the same time as your advance repayment.
If you've requested a cash advance, Cleo might have automatically taken your repayment
Cleo doesn't have an endless supply of parachutes - she needs the money back so more people can benefit from the resource 🪂
On your repayment date, Cleo will try to take your cash advance payment automatically, and she'll remind you about it 2 days before its due. The repayment will usually clear within 3 business days if you've taken out the advance with a card 💳
If you don't have enough money in your account, we may also take a partial payment (if you opted in) and make future attempts to pay back the amount of your advance while your debit authorization remains active
You can read more about cash advance repayments here.