We totally get your frustration. You’ve paid the money to receive the cash advance and Cleo says you can’t have it.
We designed the advance to be a parachute – it’s for use in emergencies only, just to keep you afloat until payday.
It’s not meant to solve all your financial problems, but maybe as we build more features for Cleo Plus, we can create a range of products that will.
Cleo works out whether you qualify based on how likely you are to be able to pay back. She looks at your paycheck, your spending habits, your budget; she does *a lot* of number crunching and uses some complex math to work it out, and more often than not, she’s right.
If you don't qualify at the moment, Cleo will coach you towards qualifying🎯
Type “do I qualify” in chat and she’ll let you know what you have to do to request that advance; it can still be yours, if you follow her advice.