Why do my deposits keep getting cancelled?
If your Cleo Invest deposit doesn't go through the first time, it's retried automatically a few times. A canceled deposit usually means there wasn't enough money in your bank account across all of those attempts.
A few things to check:
Your linked bank account has enough money, including any other pending payments
Your bank hasn't declined or blocked the payment
Your bank account is still connected to Cleo
Why was my withdrawal delayed or cancelled?
Two common reasons:
Withdrawing to a different bank account than the one you deposited from. For the first 60 days after a deposit, that money can only be withdrawn back to the bank account it was deposited from
An extra manual check. Some transactions are reviewed by Atomic's team, and it usually doesn't mean anything is wrong
If neither applies, Atomic's support team can help.
Why haven't I received my withdrawal after the confirmation email?
The withdrawal completed email means Atomic has finished processing it and sent the money to your bank.
From there it usually takes 3 to 5 business days to arrive, depending on your bank.
Investment advisory services provided by Atomic Invest LLC. Brokerage services provided by Atomic Brokerage LLC, member of FINRA/SIPC. Investments in securities: Not FDIC Insured, Not Bank Guaranteed, May Lose Value. Investing involves risk, including the possible loss of principal.
Cleo has engaged Atomic Invest LLC (“Atomic”), an SEC-registered investment adviser, to bring you the opportunity to open an investment advisory account with Atomic. Companies which are engaged by Atomic receive compensation of 0% to 1.15% of assets under management annualized, payable monthly, for each referred client who opens an Atomic account and may receive a percentage of margin and free cash interest earned by clients, which creates a conflict of interest. See the Atomic Invest Promoter Disclosure Statement.
Brokerage services for Atomic are provided by Atomic Brokerage LLC, a registered broker-dealer and member of FINRA/SIPC and an affiliate of Atomic, which creates a conflict of interest. For more details about Atomic Invest, please see the Form CRS, Form ADV Part 2A, and Privacy Policy. For more details about Atomic Brokerage, please see the Form CRS, General Disclosures and fee schedule. Check the background of Atomic Brokerage on FINRA’s BrokerCheck.
Neither Atomic Invest LLC nor Atomic Brokerage LLC, nor any of their affiliates is a bank. Investments in securities: Not FDIC Insured, Not Bank Guaranteed, May Lose Value. Investing involves risk, including the possible loss of principal. Before investing, consider your investment objectives and fees and expenses charged. Advisory services through Atomic are not to be construed as tax advice or financial planning and do not take into consideration investments that clients may hold outside of Atomic.
Before investing in an ETF, you should read the prospectus, which provides detailed information on the ETF’s investment objective, principal investment strategies, risks, costs, and historical performance (if any), among other things. Prospectuses can be found on the ETF issuer’s website. ETFs are bought and sold at market price, which can vary from the Net Asset Value of the fund. Rebalancing and other fund activities may result in tax consequences.
This content is for educational purposes only and is not intended as investment advice or a recommendation of any specific investment or strategy.